Terms & Conditions

We recommend that you read the Terms & Conditions; Delivery Prices; Returns and Privacy Policies before placing an order. When you place an order you are entering into a contract with British Felt Ltd and you may be bound by the terms described herein.

Any queries please do not hesitate to contact us; our phone lines are open from 9am to 5pm Monday to Thursday, Friday 9am to 3pm on  01908 320329 or you can contact us by Email.

Prices

All prices quoted online and in store are in pounds sterling and include VAT at the current rate charged in the UK. Every effort is made to keep the prices up to date but we reserve the right to change prices at any time without notice. Any Prices shown in Dollars or Euros are as a guide price only.

It may be that prices and promotions are incorrectly quoted or changed due to external circumstances. If the price quoted is incorrect we have no statutory obligation to sell goods at the price. If there is an error in the pricing we will inform you as soon as possible when your order is placed.

Your Order

We aim to keep all goods shown on our website in stock however if an item should sell out we will contact you as soon as possible. Placing an order does not guarantee availability. Alternatively, to avoid disappointment you can contact us on 01908 320329 to check availability.

Please note: When you click the order button, your card is checked by a secure banking system via Sagepay and Debited.

Recycling Commitment 

We may deliver your goods in recycled packaging as part of our Company’s recycling commitment.

Delivery:

We aim to dispatch all orders within 2-4 working days.

Should we foresee a delay of more than 7 working days we will contact you.

The definition of working days is Monday to Friday with the exception of public holidays.

All our goods are delivered by a courier and will require a signature, under no circumstances will items be left unless signed for. If a signature is unattainable the courier will leave a card with a depot contact number in order to rearrange the delivery.

Any transit damage to the goods must be brought to the attention of the driver and noted as such.

Goods should arrive in perfect condition, if you believe the items appear to be damaged or faulty you must advise us within 48 hours of receipt.

If an item is returned to us due to a missed delivery/collection then we will refund the cost of the items not including the delivery charges.

We are happy to deliver to the UK Mainland only (England and Wales) for any other destinations please call 01525 290 477 for a quote.

Payment:

The prices shown for all of our goods are in pounds sterling, as is the delivery charge and includes VAT at the current rate charged in the UK, where appropriate.

We accept payment by Visa, Mastercard, and Visa Debit.
We reserve the right to refuse acceptance of payment details if we think they are being used fraudulently. All sensitive consumer data collected on this site is used only for the purpose of completing the transaction. Transaction information is transmitted via SagePay which is a UK payment gateway that specialises in processing secure online credit card transactions using 128 bit SSL encryption.

The payment will appear on your card statement as Britishfelt. Should you need to contact us about your order we will respond to any enquiries within 2 working days.

Returns Procedure 

If any goods need to be returned you must telephone the shop on 01908 320329 and speak to a member of staff to discuss the appropriate course of action.

You will need to fill out a returns form and include it with your goods. This will help with processing your return. You can do this online if you are a registered Customer.

Damaged Goods:

If your goods are damaged or faulty please contact us on 01908 320329 and we can discuss the appropriate course of action.

Disclaimer:

We endeavour to ensure that all the information in this website is correct, however all weights, measurements and colours are approximate and are subject to change without notice.

We make every effort to ensure that the product images we use are accurate and up to date.

Customer Service

We appreciate all customer feedback so please contact us by phone on 01908 320329 or Email: sales@britishfelt.com